Support

Need Help?

We're here to help you make the most of your debugging skills journey. Whether you have questions about using the app, need technical support, or want to provide feedback about our daily coding puzzles, we're just an email away.

Contact Us

For any questions, concerns, or support needs, please email us at: jabarickemp@ijustwantagoodjob.com

Common Support Topics

App Features

• Daily puzzle solving and navigation
• Progress tracking and statistics
• Leaderboard and ranking questions
• Anonymous authentication issues
• Notification preferences
• Feature requests

Puzzle & Content

• Reporting incorrect puzzle solutions
• Puzzle difficulty feedback
• Requesting new programming languages
• Bug identification help
• Educational content suggestions

Technical Support

• App performance issues
• Bug reports
• Device compatibility
• Data sync problems
• Notification delivery issues
• Progress reset requests

Privacy & Data

• Anonymous authentication questions
• Data deletion requests
• Privacy policy clarifications
• GDPR/CCPA related inquiries

Response Time

We aim to respond to all support inquiries within 24-48 hours during business days. We prioritize bug reports and technical issues that affect the daily puzzle experience.

Before Contacting Support

To help us assist you more effectively, please include the following information:

• Your device type (iOS/Android) and operating system version
• App version (found in Settings)
• Detailed description of the issue or question
• Steps to reproduce the problem (if applicable)
• Screenshot or screen recording (if relevant)

Frequently Asked Questions

How do I reset my progress?

You can reset your progress in the app Settings. This will create a new anonymous user ID and clear all your puzzle history and statistics.

Can I transfer my progress to another device?

No, our anonymous authentication system means progress cannot be transferred between devices. Each installation is treated as a separate, independent account.

Why can't I see yesterday's puzzle?

Daily puzzles are available for 24 hours only. Once a new puzzle is released, previous puzzles are no longer accessible to maintain the daily challenge format.

How are leaderboards calculated?

Daily leaderboards rank users by completion time for that day's puzzle. All user IDs are anonymous, and rankings reset with each new daily puzzle.

Report a Bug or Issue

Found a bug in a puzzle or the app? We take these reports seriously! Please include:

• Which puzzle (date or description)
• What you expected vs. what happened
• Any error messages you saw
• Your device and app version

Additional Resources

• Privacy Policy
• Terms of Service

Feedback & Suggestions

Have ideas for new puzzle types, programming languages, or app features? We love hearing from our community! Your feedback helps us create better daily coding challenges.

Community Guidelines

While Off By One doesn't have social features, we encourage users to:

• Respect the daily puzzle format (don't share solutions early)
• Use the app for educational purposes
• Report any inappropriate content or behavior
• Be patient with our small development team